FAQ
You ask we answer
Before you book
To book a transfer FROM an airport, bus or train station, please indicate the time of your arrival written on the ticket. To book a transfer TO an airport, bus or train station, please indicate the time written on your ticket. We will estimate the time required for the transfer and let you know what time we will pick you up from the pick-up address.
To book a transfer, please use our booking form displayed on the main page (www.softransfers.com). It provides a selection of desired date and time of the ride, pick-up location, destination, number of passengers, returns or one-way ride. You can also book a transfer by e-mail or phone (via WhatsApp, Viber or Telegram). We recommend booking a transfer no later than 24 hours before the ride. Otherwise, make sure to contact us to check the availability of booking.
We provide child seats for all ages upon prior request. When booking a transfer via the online form, please indicate that you would like a child seat and let us know the age of the child.
The price of the transfer is determined by the distance, the number of passengers and their luggage. If the trip is outside Bulgaria, the cost of the tolls abroad is also added.
Yes, parking and tolls are included in the price.
Orders submitted via the online booking form must be sent to us no later than 24 hours before travel. If you need a transfer at the last minute, please contact us by phone or email. We will do our best to help you.
Payment methods are specified when our representative contacts you.
In order to book a transfer, you will need to provide us with the following information: one of the passengers’ names and surname, contacts (e-mail and phone number), pick-up location, destination, number of passengers. While booking, you can also specify additional information about your ride. For transfers from airports, bus stations or railway stations please indicate the flight or voyage number! This will give us the opportunity to send the car on time despite traveling delays beyond your control. For transfers to airports, bus stations or railway stations the voyage number will help us calculate the precise time of your ride. We will assist you in correcting it, if necessary.
Before you travel
Don`t worry. We always check the actual flight arrival time. The driver and car for your transfer will be waiting for you despite the delay that has occurred due to circumstances beyond your control. In the event of force majeure and the resulting delay of many hours, we would be grateful if you could find a way to inform us. Please also notify us in case the flight number or other important arrival details change
Our representative will inform you about the duration of the transfer. It depends on the distance between the pick-up point and the arrival point, road traffic, geographical area and weather conditions.
You can submit a request to change the order no later than 24 hours before the ride. To do this, contact us by phone or via the feedback form. We cannot guarantee the availability of the vehicle you need at the last minute, but we will do our best to help you. The order change is considered accepted only after our written confirmation!
Please notify us immediately. We will organize a transfer with the new arrival/departure date and time.
Our driver will meet you with a nameplate with your name and family name written on it at the place you have specified when ordering a transfer. At the airport, we generally meet our clients at the arrivals hall. At a bus station or a railway station, we will meet you on the arrival platform. If you order a transfer from a hotel, our driver will be waiting for you in the hall or at the reception. If you couldn’t meet the driver at the specified time, contact us by phone. We will always help you!
After the online booking is completed, you will receive a confirmation e-mail with full order information. In any case, check the accuracy of all details specified by you while booking. If you did not receive the confirmation e-mail within 12 hours, please contact us. All orders are both sent to our e-mail and backed up in the booking system. It’s most likely that your order will be found.
Other questions
The driver can make brief stops along the destined route without previous notice. In case you are planning to linger for a while (for example, to drop by a store on the way), please notify us in advance so we could correct the mileage and the traveling time. Together with you, we can plan and fulfill any kind of route corresponding to your needs. Individual orders are accepted in free form by phone or e-mail.
You can cancel an ordered transfer at any moment by notifying us via the feedback form. Please do this as soon as possible after making the decision to cancel the transfer!